Position:               Professional Development Delivery Coordinator

Reports To:                  Manager, Professional Development Operations

Contract Type:             Fixed Term, Full Time (through to Dec 20, 2024)

The Chartered Professional Accountants of British Columbia (CPABC) is seeking a detail oriented individual for the position of Professional Development Delivery Coordinator. We are proud to have been recognized as one of BC’s Top Employers for a fifth consecutive year in 2024. Come join a collaborative network of like-minded professionals and take the first step towards an exciting opportunity by applying to the position.

Job Summary

Reporting to the Manager, Professional Development Operations, the Professional Development (PD) Delivery Coordinator will be responsible for providing administrative support at CPABC professional development seminars, both in-person and virtual, by providing information and assistance to course attendees, and logistical support to instructors. The role will also be responsible for quality assurance, by proofreading and formatting course materials.

Key Responsibilities:

Customer Care and Program Delivery

• Hosts live webinars by creating Zoom meetings, inputting polling questions, and reviewing all requirements for the webinar;
• Coordinates and runs Zoom walkthroughs with instructors who may require more guidance and practice, and provides information on Zoom features;
• Monitors live webinars by making housekeeping announcements, introducing instructors, tracking attendance, launching attendance polls, and assisting the instructor and attendees with any issues;
• Provides on-site administration support at in-person courses by setting up the registration table and banners, setting up any required AV equipment such as projectors, reviewing for proper meeting room set-up and accurate signage, and signing in attendees;
• Troubleshoots any issues that may arise at in-person course venues at the beginning of the course – this may include addressing questions or requests from attendees, assisting the instructors, and liaising with venue staff;
• Returns to venue to pack up any items belonging to CPABC at the end of the course;

Quality Assurance

• Reviews, proofreads, and formats seminar materials to ensure quality standards are met;
• Finalizes seminar materials by preparing print files and/or electronic files, and liaises with Coordinators to review the files;
• If and when required, prints and sends course material binders to instructors;
• Reviews and edits audio and/or video recordings using Camtasia;

And other duties and responsibilities as may be assigned from time to time.

Key Requirements:

• Bachelors Degree or post-secondary qualification would be an asset;
• Minimum one (1) year of experience in an Office Administration or Customer Service role, or similar function;
• Excellent interpersonal, communication and presentation skills, both verbally and written;
• Ability to work collaboratively as a member of a team and independently with minimum supervision;
• Meticulous attention to detail, refined organizational and time management skills and the ability to multi-task;
• Advanced analytical skills with the ability to deal with sensitive and complex information;
• Intermediate to advanced proficiency with MS Office, in particular Word, Excel and Outlook; and Adobe;
• Proven ability to prioritize competing requirements and deadlines under pressure.

The starting hourly rate for this position is $20 – 23.50 per hour, based on candidates’ qualifications, experience and internal parity. Exceptions may be considered with further review.

Why join our team? CPABC offers an entrepreneurial environment with a competitive compensation package. At CPABC we live our core values:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About CPABC

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and regulatory body for over 40,000 CPA members and 6,000 CPA students and candidates. CPABC carries out its primary mission to protect the public by enforcing the highest professional and ethical standards and contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC is proud to have been presented with a fifth consecutive BC Top Employer award in 2024.