Position:               External IT Support Specialist

Reports To:                 Manager, Applications and Support

Contract Type:            Fixed Term, Full Time (8mo Co-Op)

The Chartered Professional Accountants of British Columbia (CPABC) is seeking a passionate and highly self-motivated individual with excellent customer service and communication skills for the External IT Support Specialist (Co-Op) role. We are proud and honoured to have been recognized as one of BC’s Top Employers for a sixth consecutive year in 2025. Come join a high performing and collaborative network of like-minded professionals by applying to the position.

Job Summary

This is a great, entry-level opportunity for individuals who are looking to gain experience in the IT field. Working with the Manager, Applications and Support, the incumbent will provide technical support over the phone, Zoom or via e-mail to CPABC’s Members and Students. The incumbent will assist our members and students to access the online services we provide to them.

Key Responsibilities:

External Support

• Helping members and students access our services and guiding them through any process they may need assistance with;
• Logging each of the calls using a Helpdesk solution;
• Alerting management when there are significant issues (errors with the system, unexpectedly high call volumes; repeated trouble reports for a specific issue in a short time, etc.).
• Updating External Support Manual to ensure that it is updated and reflect the current supporting process.

Quality Assurance Assistance

• Assisting with the testing of new or modified software applications;
• Perform other IT related job assignments as they assigned.

Security and Infrastructure support

• Duties related to the security and infrastructure teams

• Inform members that have had their accounts breached
  • When we receive malicious attachments from known members, the specialist will call those members to let them know that their account was breached, offer some tips on how to prevent this from happening again and will reset the users CPABC password
• Assisting with special projects and other related IT activities.

And other duties and responsibilities as may be assigned from time to time.

Key Requirements:

Knowledge and Experience

• Working towards Computer Science post-secondary degree / diploma, or equivalent;
• Minimum one (1) year’s experience in a customer service role or equivalent;
• Advanced knowledge of computer/network hardware and software will be an asset;

Demonstrated Skills and Abilities

• Excellent interpersonal and communication skills, both verbally and written;
• Strong customer service skills with the ability to communicate professionally with members and non-members in person, email or telephone;
• Ability to work collaboratively as a key member of a team and independently with minimum supervision;
• Meticulous attention to detail, refined organizational skills and the ability to multi-task;
• Proven ability to prioritize competing requirements and deadlines under pressure.

The starting hourly rate for this position is between $21.00 – 23.00 per hour, based on candidates’ qualifications, experience, and internal parity. Exceptions may be considered with further review.

If this job outline describes you, we encourage you to apply through our online Careers Portal. We thank all candidates who respond; however, only those selected for an interview will be contacted.

Why join our team? CPABC offers a balanced and flexible work environment with a competitive compensation package. At CPABC we live our core values:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About CPABC

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and regulatory body for over 40,000 CPA members and 6,000 CPA students and candidates. CPABC carries out its primary mission to protect the public by enforcing the highest professional and ethical standards and contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC is proud to have been presented with a sixth consecutive BC Top Employer award in 2025.